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A complete guide of
ONLINE REVIEW MANAGEMENT

These reviews can also be an eye-opener for businesses to identify their flaws and improve them.

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Slide 3
A complete guide of
ONLINE REVIEW MANAGEMENT

These reviews can also be an eye-opener for businesses to identify their flaws and improve them.

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Knowing Everything About Review Management

Review management is a very efficient form of digital marketing tactic where businesses can track down and respond to the online reviews left about their business online. These reviews can also be an eye-opener for businesses to identify their flaws and improve them.

Reputation management is a broader umbrella terminology that is used to maintain a consumer’s perception of a brand. That involves managing the listings, managing the social media reputation, review marketing and management, improving search visibility, and generating strategies to uphold a positive image on the web, remove negative reviews from Google. When brands take their reputation management more seriously, they work harder to remove negative reviews from Google. This is the first essential step. Let us understand what is its importance.

Why is review management important?

Statistics and detailed studies have revealed that 93% of consumers prefer reading online reviews before they settle for transacting with a business. And, 40% of those consumers form an opinion about the business by reading the reviews. Hence, removing bad reviews from Google has become extremely crucial today, removing bad reviews from Google.

This is because the consumers prefer to connect with genuine and unbiased experiences their peers have undergone rather than believing in the biased reviews provided by the companies. Just like the consumers, search engines like Google and Yahoo find these reviews extremely important. Based on the business content and its positive reviews, Google likes serving your business readily in front of your consumers. Consumers here do not prefer going to the second page and hence, having the business listed on the very first page is going to ideally solve the purpose.

How to manage reviews?

If you are wondering how to remove fake negative reviews from Google and manage the reviews efficiently, then there are professional services available today that help sort out the things for you with the right techniques and strategies. Here’s a brief of everything that’s included to create your positive brand image online:

  • Claiming the business on Google, Facebook, and other bigger sites. Claiming it on smaller and industry-specific sites can also draw in smaller and focused audiences.
  • Getting more reviews on the business offerings. More the reviews, more will people prefer to buy them.
  • Asking consumers to review your products and services. The requests can be issued through emails or texts.
  • Making the process of dropping reviews easier. This will lead to gathering more reviews from multiple places.
  • Monitoring the reviews from all the sites continuously.
  • Responding to good as well as bad reviews thoughtfully to build a greater relationship with all.
  • Sharing the reviews on social media sites. This will build the brand reputation easily.

How to delete fake/spam Google Business Listing?

When Google’s policies/terms & conditions are violated by any of the businesses or your competitors, you can remove the Google business listing to avoid the spread of fake information, remove the Google business listing. This would help remove the listings at fake locations and you can clear up the results to improve the relevance to the local community. Certain steps can be followed to delete Google business listing:

  • Find the specified listing on the Google Map.
  • Click on the link option suggesting “suggest an edit”.
  • The “yes/no” option can be toggled to “yes”.
  • The next button of the radio can be selected to “spam”.
  • You will receive an automatic email from Google when and if your edit will get accepted, delete Google business listing.

There is a high possibility that the spammer might get back to it again once the spam is removed and continue spamming. You can continue to delete duplicate Google business listing permanently or move ahead to manage the listing, delete duplicate Google business listing permanently.

How to manage Google business listing?

Managing Google listing optimally is the key to having your business getting found locally. It helps you stand above the competitors and wins your customers online. Here are a few ways to manage Google business effectively:

  • Creating a business account- The first step involves creating a business account and asking Google to connect it with the Google Business Profile. The account can be created through Google.com/business and signing in with a regular account can create the registration.
  • Filling details- This step ensures to rank the business higher on the search page and maintain its rank. Every section with rightly filled information helps to manage the account perfectly.
  • Contact information- This must be meticulously filled to have uniformity of information about the business on the web. The business name and address must exactly match with other listings on the web. The regular and holiday working hours should be clarified.
  • Business description- This would help a clearer brief of the business to get displayed along with the listing. This also helps the business to maintain consistency on the platform.
  • Category choice- A choice of a category can help the business get found easily in discovery searches. Upon the selection of the category, Google ensures to list the business in category-specific features.
  • Selecting applicable attributes- After choosing the category, the business can choose its attributes to better describe the business.
  • Adding photos- Adding photos can immensely help manage Google listing because they increase consumers’ engagement, ensure quality, and inform about how active the business is and the images are also easily available in results.
  • Getting reviews- Attractive and multiple reviews will attract more customers to the business.
  • Sharing on business profile- With every update on the business profile, your business will gain more prominence and a better search ranking.

So if you were thinking about how to manage my Google business listing until now, the above steps can be really handy and easy to implement.

How to manage negative reviews on Google?

Businesses get embarrassed when negative reviews about them spread online. This not just impacts their market reputation but also affects their existing customer base. Managing this negativity is very important for the growth of your business. So here’s how to handle negative reviews on Google with some of the best ways:

  • If the reviews are violating Google’s policies, there can be steps of action taken but Google won’t directly remove them unless clear violations are observed.
  • Google will not remove the negative reviews if they are genuine. In that case, the businesses need to take measures in improving the customer experience and their services. Then the customer might delete the review and leave something very positive.

If the negative review is a fake one, you can instantly flag it for removal. You can do this by visiting your business location on Google map and check all the reviews. Find the one you want to flag. Click on the dots and flag it as inappropriate. You can then call Google and follow up on the flagged review status.

How to manage negative reviews on Google business listing?

It has become a rather common trend for business profiles to receive fake and negative reviews. Hence, it has become very essential to manage Google business reviews. The businesses can reach out to Google directly for the removal or if that’s not the case, the below approaches can be taken:

  • Reach out to the negative or fake review that you want to remove. There will be an option of a flag visible.
  • Click on it.
  • You will be taken onto the report a policy violation page.
  • Enter the business email address and select the violation type. If the review is fake, Google will remove it automatically.

Today, there are many ways in which businesses can track their performance onlie and can even correct and improve it. They can utilise the following approaches for easy removal of fake reviews and better management of their listing on the Google page. This would help build the business reputation and establish consumers’ trust in their services.

Our process

Our carefully designed 3-step process can quickly remove negative tweet from twitter.com
  • Step 1.

    Fill in Inquiry

    We proactively respond to the inquiries you drop in, providing you with the best solution at the earliest.

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  • Step 2.

    Finalize Quotation

    If you like what we have suggested, we will start working on the project with a small token amount as an advance from your side.

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  • Step 3.

    Pay balance

    We provide assured results! Verify and pay the rest of the payment only when you are satisfied.

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How this works?

Take a quick glance at how we make things easier for our clients at Secure Online Reputation.
  • 1

    Define objectives

    If anyone feels that they have been cheated or scammed, they can fill the form and write their complaint available with Badbizreport.com and their report would be published on the website of Badbizreport.com.

    Request a FREE Quote
  • 2

    Determine resources

    We will deploy the best resources and use the right tips and tricks to help your reputation get back on track. We will also remove your negative impact from Google appearances. With the most suitable strategies in place, we make your Twitter post removal a stress-free process.

    Request a FREE Quote
  • 3

    Create a timeline

    We believe in concrete planning and diligently following the steps to achieve success. You will notice the results stepwise within the provided timeline and can see your reputation gradually improving.

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  • 4

    Finalize plan

    We do not aim to remove your tweets temporarily. This will just make them reappear sometime else. We delete them forever so that you don’t have to keep on managing them.

    Request a FREE Quote

Do You Have Questions?

A list of frequently asked questions to help you understand how it works.

1. Why online reputation management important now?

Till last decade top corporations and Individuals reputation are managed by paid media agencies across the globe which creates perception of companies which they want to showcase to customers, employees, shareholders or to anyone else out there. These companies have strong hold with media agencies to proactively approach for potential liabilities and negative campaigns. When it comes to online reputation management and vastly different much more volatile and contagious that you can never escape. It shows both side of the coins use both online and offline media. It’s human psychology to see first thing negative than to see positive. If bad thing coming next to your name or brand on popular search engine it will become a nightmare altogether. Anyone looking for first time one bad thing made overall bad perception about you or your business. Perceived reputation and business loss cannot even be calculated.

2. What is online reputation management ?

Online media is amalgamation and combination of real time activities on social media platforms, online group communities, blogging via personal or professional, online news, content marketing and mailing lists. Online media transmits globally to a wide audience. Very popular English proverb ;Even a very good thing will have to be made public, to be acclaimed by people; in online world. Even a very small bad thing will have to be addressed, else it will be criticize by people;. It is contagious and remains there one bad thing will make overall perception bad reality.

3. Is it legal ?

It’s like asking an cross question whether brands like Google, Facebook, Yahoo, Bing etc. which define internet are legal. As an individual or a company none of the above mentioned brands have authority to show negative about you or your brand online. You or your company has full authority to manage your reputation online the way you want it to be.

4. Why can’t someone handle his or her own online reputation?

The best analogy that I can think of is anti-virus software for your computer. There are probably only 25 guys on the planet who can do good anti-virus protection on their own because it requires deep technical expertise. We have dozens of engineers who work on each of our products, which are designed expressly to fix or enhance your digital reputation and profile.

That said, there are certain things that you should do on your own, like have a thoughtful, well-curated LinkedIn profile. And you should have a Twitter handle that is your name, not something like “ILovePizza,” unless your job is in pizza.

5. How much of your work is reactive versus proactive?

Many of our clients come to us with a problem. I wish they’d come to us sooner because instead of the $5,000 it takes to cure the issue, it might have cost $200 to prevent it. But that’s not most of our clients—most want to be in front of the problem.

Feel free to ask here

North America:- 2701 Troy Center Drive Suite 100 Troy, Michigan, USA 48084

Tel No.- +1-646-844-2774

Asia Pacific:- 138, 3rd Floor, Tower A, A-41, The Corenthum, Sector-62, Noida, UP 201301, India

Tel No. +91-9210249555, +91-9250078759







    Testimonial

    I am really thankful to the ORM team to manage and monitor my reputational risk online in the most optimized and cost effective manner across all social media platform and search engines. last but not the least crisis management was wonderful.
    Claire Silva Executive Director
    Thanks For Deleting Outdated News Stories And Bringing Control Of Personal And Online Reputation
    Apr 21, 2018 by Lathan Executive Director
    Thank You Very Much For Protecting From Deluge For Negative Media Stories Circulating Online About My Personal And Company Reputation. Help Us Gained Back Share Price In Exchange
    Dec 21, 2016 by Andy Executive Director
    It Is The Best Service Provider For The Reputation Management Services. I Am Completely Satisfied By The Services And Support These Guys Have Provided
    Oct 3, 2015 by Abhi Executive Director

    Disclaimer :- We respect your privacy as much as ours which means we avoid sharing any set of Information which can lead to any personal data leak online. Being a leading online reputation management service provider for a decade we avoid sharing any details and testimonials of the clients which can harm ours and their online reputation. We haven’t used any real names of our customers they are for representation purpose only. We provide references on demand via email / call only after our clients permit us to do so.