In line with providing our customers with the best quality and client experience, we have established a considerate cancellation and refund policy.
We plan each project by dividing work into milestones.
All projects begin with a complete discovery/analysis and creation of a scope of work document. This is done to make sure that both parties have complete understanding of the work required and thus eliminate the potential for project cancellations, reversals, or disputes. As we seek not more than 30% of the scope of work mutually decided between us and the client there will be rare chances that we will not be able to achieve or adjust the advance amount in the defined timeline.
As a company we provide alternative solutions to our clients subject with new scope and timelines even after that we couldn’t able to balance the amount being already paid by the client. The client can seek a refund request over the email i.e. sales-at-secureonlinereputation.com.
As a customer service we will either adjust the advance amount with alternative solutions to the client or proceed with the refund of balance amount within 30 working days after formal request has been received from the client end. Once refund is processed from our end it will take typically 5-7 working days to refund the amount back in client bank account.
As there is time spent to achieve every milestone and complete every module, a refund is not be possible for work already completed.
In the event of a project terminated on a mutual basis, the client has control of all completed work and any payment for further development will become void. No previous payment or deposit would be refunded.
No payment will be refunded once the client acknowledges and approve scope of work mutually decided upon and we move into the execution phase of the project.
There are no partial refunds for projects mid way through a milestone phase.
No cancellations are entertained for services that our marketing team has offered on special occasions. These are limited time offers and cannot be cancelled.
ORM packages are not refundable, but the client may cancel with a notice written 30 days in advance.
We do not offer refunds on deposits or payments for projects that are abandoned or lay dormant for more than 30 days.