We help manage reviews
Google My Business
Yelp
Indeed
Glassdoor and many more....
Online Review Management
For 80% of consumers, online reviews have changed their minds about a purchase, highlighting the importance for companies to nurture, manage, and respond to feedback effectively. With online review management, businesses can take control of their online reputation in a structured way. Whether you’re a local business, expanding franchise, or a mid-sized company with international reach, managing reviews helps build trust and improve customer confidence. Why?
Request a Free Quote
All enquiries will be answered within 24 hours on business days. Full confidentiality guaranteed
Request a Free Quote
All enquiries will be answered within 24 hours on business days. Full confidentiality guaranteed
Audit and Segmentation of Reviews
Includes the assimilation of all review platforms and their corresponding sentiments by virtue of which we may calculate the precise number of reviews needed.
Identifying prospective reviewers
From the list we identify all prospective positive reviewers who can give positive feedback on rest of the review rating platforms. We also take account of regular customers who are the most likely to provide good reviews for your product or services, and invite them to the review platforms.
Deleting fake and spam negative reviews
Through proper investigation, we identify fake and spam negative reviews that are often posted by competitors or suspicious accounts. With our online review management process, we work to get such reviews and accounts reported and removed, ensuring they cannot continue harming your brand reputation.
Rebuilding trust with dissatisfied customer
As mentioned earlier, no business can satisfy every customer. There may be situations where services fall short, or expectations exceed the experience delivered. Through effective online review management, we help bridge this gap by connecting dissatisfied customers with your response team and sharing the right approach to handle their concerns.
This improves your customer redressal process and sets clear expectations for future clients. We also encourage resolving issues offline, which helps reduce public negativity and rebuild trust over time.
Advanced online review management services
Setting up customized in-house tools to prevent negative online reviews management
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1
Reaching customers
Our review management tool will send your current customers either a text or an email and asks them a simple question about their experience.
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2
Collecting Feedback
If the response is positive we divert them to other review management sites of your choice
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3
Inviting for Positive Reviews
If the user is already logged in to a service like Google, we usually redirect them to platforms with Google login support to attain higher conversion rates with positive reviews.
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4
Sending Feedback
If the response is negative, we collect their feedback and assure them a swift response to resolve their issue while intimating your team to handle the same.