Audit and Segmentation of Reviews
Includes the assimilation of all review platforms and their corresponding sentiments by virtue of which we may calculate the precise number of reviews needed.
Identifying prospective reviewers
From the list we identify all prospective positive reviewers who can give positive feedback on rest of the review rating platforms. We also take account of regular customers who are the most likely to provide good reviews for your product or services, and invite them to the review platforms.
Deleting fake and spam negative reviews
After investigation, we dig out spam negative reviewers which are primarily hired by competitors and get all such reviews and accounts deleted so that they cannot post any negative reviews again.
Rebuilding trust with dissatisfied customer
As mentioned earlier you cannot satisfy all. There will always be some bad experiences faced by customers either the services are not up to the mark, or expectations were too high. We connect them with your response team and provide inputs. This improves your redressal mechanisms and clear expectations amongst your future customers. We request them to address such problems offline and get them resolved (further decreasing the flow of negativity).
Aggregating prospective customers
We will invite and persuade your existing customers to post their experiences. The objective will be to ensure that they pin down their experiences on a positive note.
Our review management tool will send your current customers either a text or an email and asks them a simple question about their experience.
If the response is positive we divert them to other review management sites of your choice
Inviting for Positive Reviews
If the user is already logged in to a service like Google, we usually redirect them to platforms with Google login support to attain higher conversion rates with positive reviews.
If the response is negative, we collect their feedback and assure them a swift response to resolve their issue while intimating your team to handle the same.